Gift vouchers are valid for a maximum of 36 months.

This does not include 3rd party gift vouchers purchased. Please see their terms for duration limits.

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Vouchers and bookings purchased as a promotion or discount may have shorter expiry dates. See individual promotion conditions.

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737 gift vouchers are only valid for the SFC 737 Simulator.

If you wish to upgrade your gift voucher this can be done by payment of the difference between the current simulator experience cost and the upgraded simulator experience cost.

No part refund will be given if you wish to reduce experience cost.

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Gift Vouchers cannot be redeemed for cash.

If you have booked using a voucher, we require you bring the original voucher information on the day for redemption.

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Please have your voucher details via your smart phone or a printed copy ready for your Pilot to redeem, failure to do so may result in refusal of flight.

Photo Identification

You may be asked to present a form of photo identification with your voucher or experience before you will be granted entry to the SFC 737 Simulator.

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We reserve the right to refuse you entry to the SFC 737 Simulator if you do not produce appropriate photo identification. This would mean your voucher or experience may be cancelled and you will receive no refund.

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Third Party Voucher

If you have booked using a voucher, we require you bring the original voucher information on the day for redemption.

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Please have your voucher details via your smart phone or a printed copy ready for your Pilot to redeem, failure to do so may result in refusal of flight.

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Phone/Camera

Consider bringing a camera to capture your simulator experience and preserve the memories of your time in the cockpit.

You will be refused entry to SFC 737 Simulator if in our opinion, you appear to be under the influence of alcohol or drugs or are physically incapable of using the Simulator. In this situation, your youcher will be cancelled without refund.

Your Actions

If the duration of your experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction which affects your experience, you will not be entitled to any compensation or a refund.

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Technical Problems

If the SFC 737 Simulator encounters technical problems which reduce the quality or duration of your experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your booking, an offer of goods or a cash refund. All compensation will be in accordance with any local law.

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Video Recording

Where a video recording of a flight has been pre-purchased or requested on the day and for any technical reason SFC 737 Simulator is not able to provide the appropriate recording you will entitled to a refund to the value of the video recording. No additional compensation will be given.

Entry to Simulator

There are 20 stairs to reach the SFC 737 Simulator.

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The SFC 737 Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people.

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It is your sole responsibility to determine whether you are physically capable of using the simulator. Please check with us prior to your experience if you have any concerns about any physical restrictions that may affect your experience.